Multilingual Help Desk
Break language barriers with BlackBeltHelp multilingual Help Desk Support!
BlackBeltHelp provides seamless customer support with its multilingual help desk support. We handle the overwhelming number of multilingual queries that come your way.
Need for Multilingual Help Desk Support:
- Improve student satisfaction rate
- Improve student retention rate
- Reduce student inconvenience
- Multilingual Knowledge Base
- Builds better relationship with EFL or ESL students
With a diverse student base, you should take advantage of multilingual help desk as a way of demonstrating an unwavering commitment to providing the best customer service possible
Languages we support:
Is your language need missing from our list? Reach out to us and we will ensure that we add your language to BlackBeltHelp list.
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How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes