ADMISSIONS AND ENROLLMENT HELP DESK SERVICES
Advance your admissions process to grow the number of students you enroll at a lower cost.
We believe that education is a personal and important choice. That's why our advisors are highly skilled, pleasant and available to assist and inform prospective students for appropriate guidance and direction.
Challenges we resolve:
- Lack of 24x7x365 support for inbound student Inquiries
- Latency in responding to student email/chat Inquiries
- Your staff is juggling between outreach, lead qualification and application processing
- Not enough leads coming through the door
- 24x7x365 Inbound support – To attend daily inflow of prospective and returning student inquiries
- Quick Response to email/chat Inquiries
- Lead Generation - Connecting students with advisors through proactive outreach
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes