Karl Horvath, Ph.D., Chief Information Officer at La Salle University, has extensive experience in technology, business, teaching and research. With over twenty years of experience in higher education and leadership in the information technology field, Dr. Horvath served at a variety of non profit and corporate institutions and organizations such as Temple University, Gwynedd Mercy University and many more. Karl sits on a technology board of directors and works closely with non profit consortiums and organizations to provide accessible and affordable technology solutions to the higher education sector. Karl conducts academic research and continues to teach undergraduate and graduate students to better provide support and innovative solutions. Dr. Horvath is an active member of EDUCAUSE, NACUBO and remains an invaluable advisor of BlackBeltHelp.
Susan McHugh, MBA is the Chief Information Officer at Mount Wachusett Community College. As the CIO, she oversees network services, information security, administrative computing, telecommunications, and help desk services.
Mrs. McHugh's Information technology career is 16 years long during which she worked in both private and public sectors, including last 12 years in higher education. She's richly experienced in leading projects in portal, mobile, SANS environment and aspire to take on projects related to VOIP.
Susan holds a Master of Business Administration in Information Technology Management. She also received a Bachelor of Science degree in Business Administration from Eastern Nazarene College.
Mrs. McHugh is an active member of Educause and the past recipient of the Diane Balestri Memorial Scholarship.
Ravi Bhalla (also popularly known as Ron) is the Chief Executive Officer at BlackbeltHelp. A firm believer of execution and implementation with an appropriate vision, goals & business strategy in mind. His mantra of life is to innovate effective practices for enabling business growth.
A seasoned professional with 12 years of experience in customer relationship management, service delivery, business process management and process excellence. Ravi is an inspiring leader who co-founded BlackBeltHelp and presently carries end to end Business development & operations delivery responsibility.
His core values are honesty, hard work & trust which he developed after playing various leadership roles within Vertex, Shergroup & Clairvolex.
He is the VP of Sales at BlackBeltHelp. Vincent is responsible for the strategic direction of Account Development for BlackBeltHelp. Prior to BlackBeltHelp, Vincent was associated with EXL Services, iYogi Technical Services, GENPACT and brings in over 10 years’ experience in Direct Sales
Vincent holds a degree in Bachelor of Business Administration from National Institute of Management, Mumbai University.
Quaiser Absar is the Chief Technology Officer and Director of Institutional Computing at Shenandoah University in Winchester, Virginia.
At Shenandoah University, his job entails managing University computer operations, which includes, administrative and academic computing, network infrastructure, employee support and training. He also holds an adjunct faculty position at the School of Business at Shenandoah University.
Mr. Absar continues to stay up-to-date with today’s changing technology and to find ways to incorporate technology into the educational environment at Shenandoah University.
Mr. Absar remains an invaluable advisor and client of BlackBeltHelp.
Brian Chongtai has been serving as the Chief Technology Officer and Director of Information Technology at Nevada State College (NSC) since March, 2004. In this role he is responsible for all aspects of technology on campus including infrastructure, telecommunications, enterprise applications, desktop/mobile/classroom computing, and end user support.
Brian came to NSC from the University of Nevada, Las Vegas (UNLV) where he served in numerous technical capacities including technology consulting, computer lab management, network management, and system administration supporting over 25,000 students. Brian earned a B.S. in Computer Science from the University of Nevada Las Vegas and is a native to the southern Nevada region.
Brian remains an invaluable advisor and client of BlackBeltHelp.
Ben Lim is a strategic technology leader with over 20 year of experience in private industry and higher education. He is currently the Vice President for Information Technology and CIO of Southwestern College. He developed strong working relationships with technology partners to enhance and augments his internal staff, ensuring the best possible technology environment for the students, faculty, staff and community of Southwestern College.
Ben remains an invaluable advisor and client of BlackBeltHelp.
He is the VP of Operations at BlackBeltHelp. His role is to ensure seamless operations in terms of client delivery, reporting & analytics, quality & training, new client on-boarding & implementations with special focus on technical integration & improvements to help reduce costs and improve the bottom-line for BlackBeltHelp
Before joining BlackBeltHelp, he worked with Wipro, Barclays, Granton and Nam Advertising. Maintaining a beneficial P&L’s is his forte and he has successfully done that within functions like Advertising, Marketing, Banking and Inbound customer service in the past.
Ken Hudak brings over thirty years of experience in the technology industry to BlackBeltHelp. Ken has held leadership positions in software development, sales, customer support, operations, and hardware distribution / logistics. Ken has held VP of Global Technical Support and Operations positions with Quest Software and BakBone Software, where he set the highest levels of customer satisfaction at a global level. He has also shared his skills and experience to the benefit of the non-profit sector while in a leadership role at Urgensee Inc.
Most recently, Ken held a leadership role in the IT organization at Northern Virginia Community College, the second largest such institution in the US. Ken’s expertise in strategic relationship management, coupled with his experience in mergers and acquisitions during the past fifteen years, has contributed to the growth and success of multiple companies and organizations. Ken managed senior level relationships and global technical installations at fortune 500 companies on a global level. Prior to joining BakBone, Ken was vice president of technical support and services at Orchestria Corporation in Sacramento. Additionally, Ken has held director level positions in sales and support at Action Point, Sterling Software, and Landmark.
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes