FINANCIAL AID CONTACT CENTER SERVICES
RE-DEFINING STUDENT FINANCIAL AID SUPPORT FOR HIGHER EDUCATION

BlackBeltHelp Financial Aid Contact Center outsourcing solutions support student/parents through the entire financial aid process i.e. from identifying financial aid need till award acceptance.

Service matters - Research indicates that 68% of students who do not re-enroll give customer service as the prime reason.

Whenever you find short staffing as a challenge in serving your students, we can support. BlackBeltHelp highly specialized contact center outsourcing services can deliver sustainable improvement in service levels and student satisfaction:

  • Inbound/outbound communications with prospective & returning students - After Hours or 24x7
  • Reduce call abandon rate to less than 2%
  • Multi-Channel Communication – Voice, Email, Chat, Mobile App
  • Average Answer Time – Less than 60 Seconds
  • Shrink Financial Aid operational costs by 40%

Benefits

  • Around-the-clock support to Financial Aid Applicants
  • Reduce wait times and Eliminate call-backs & complaints
  • Boost student satisfaction
  • Accelerate Financial Aid Processing
  • Alleviate heavy workloads during peak period

Hours of Operations

After Hours Support

If you want to make sure that somebody is always there to support your student, faculty member and administrator even during Non-Business hours and Weekends. This is where BlackBeltHelp after hour support service can come to your salvage as we can turn every hour to a business hour.

24x7x365

We believe support should be available whenever it's needed hence all of our programs whether it’s Inbound/ Outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.

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Archived iSeminars

Corinne Soltis, University of Alaska Southeast


How To Handle Up To 30% More Financial Aid Inquiries By Leveraging BlackBeltHelp





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