IT Help Desk Outsourcing
Always on, Always available

In U.S. Higher Education industry, as the role of technology increases, demand for technical support service desk and dedicated Learning Management System(LMS) application support becomes imperative.

Type of Support Offered:

  • General IT support – For Computers, Laptops, Smart Phones and Tablets, Email and Communication, Network Connectivity, Printers and Scanners, Virus Removal, Operating Sytems
  • Learning Management System Application support – For Blackboard®, Moodle®, Jenzabar, Ellucian®, Canvas®, D2L® and many more

Why BlackBeltHelp:

  • 200+ Higher Education Clients - 100% reference-able client list including PACE, Colorado Community College System, RVCC, Cleveland State University, Gwynedd Mercy University and many more
  • Hours of Operations - 24 Hours Support or After Hours Support including Weekends & Holidays
  • Reduce average speed to answer to less than 60 seconds
  • Reduce call abandon rate to less than 3%
  • Total Team size of 400+ technicians to effectively manage fall/spring rush
  • Shrink Operational cost by 40%

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Hours of Operations

After Hours Support
Including Weekends & Holidays

If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where BlackBeltHelp after hours support service can come to your salvage as we can turn every hour to a business hour.


We believe support should be available whenever it’s needed hence all of our programs whether it's inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.

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