MassBay Migrated from SCHOOLDUDE® to Salesforce® for this Initiative
Wellesley, MA (July, 2016) – BlackBeltHelp, a higher education focused provider of help desk products & services, extended its partnership with MassBay Community College. In addition to being IT Help Desk services provider for MassBay, BlackBeltHelp also delivers facilities management software services powered by Salesforce® to MassBay’s event and facilities management staff.
MassBay now maintains a unified service management platform for both ITSM and facilities. Mobile access feature makes it convenient to manage issues that vary from health and safety to personal security and facility complaints from one intuitive screen. Create tickets for all the issues, categorize them accordingly under health or safety or the category required and assign it to the concerned team for their action, making internal collaboration a lot simpler with the facilities management help desk.
- Appliance Repair
- General Maintenance
- Key and Lock
- Kitchen Equipment/Repair
- Snow Removal
- Telephone Services
- Vehicle Maintenance
About MassBay Community College
MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs. The College is dedicated to student learning and achievement through academically rigorous courses and programs.
MassBay provides its diverse student body with a strong foundation in the liberal arts and state-of-the-art career preparation. The College enriches student experience and encourages civic engagement through academic and co-curricular activities, student services, and partnerships with local businesses, civic organizations, and schools.
To learn more visit www.massbay.edu
Email – Roger_Stevens@blackbelthelp.com
Office - (844) BLKBELT x232
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes