Our Experts

BlackBeltHelp has 400 full time counseling and technical staff handling 600,000+ support requests per year in a 24x7x365 environment.

All resources are a blend of certified professionals or hands-on experience holder in providing support to higher education institutions. At one end technical HelpDesk staff is FERPA, ITIL, Six Sigma, CCNP, CCNA, A+, Network+, MCSE, MCITP, MCTS, ACSP & ACTC certified and on the other hand, Student services Help Desk staff are the best in customer care

Core Competencies:

  • Creative problem solving skills
  • First time fault resolution where appropriate
  • Excellent customer service and communication skills
  • Innovative to increase efficiency and reduce overall costs
  • Compliance adherence & oversight

 

A+
CCNP CISCO
Network+

CCNA
Microsoft Certified
FERPA
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