BlackBeltHelp SF1 -
INCIDENT MANAGEMENT Mobile app

Manage incidents, service requests, and tasks with customizable ticketing tool. Helps improve customer satisfaction, agent efficiency, resolution rates, and productivity.

Features

  • Capture, track, and manage incidents
    Start capturing incidents and tracking their statuses right away. Manage incidents with a workflow to reduce any sort of IT disruption.
  • Prioritize and organize incidents
    Prioritize and focus on critical issues like outages / emergencies in a timely manner and tackle the less important tasks later
  • Automate your incidents
    Set guidelines, specify the activities that need to be performed for certain scenarios, and start auto-assigning your incidents.
  • Escalate the incidents
    Escalate critical issues from first-level agents to the next level of support team for resolving the issues in a timely manner.
  • Dashboards
    Obtain constant visibility of performance level, hot spots, and critical issues with charts, metrics and analytics.

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