BlackBeltHelp SF1 -
INCIDENT MANAGEMENT Mobile app
Manage incidents, service requests, and tasks with customizable ticketing tool. Helps improve customer satisfaction, agent efficiency, resolution rates, and productivity.
- Capture, track, and manage incidents
Start capturing incidents and tracking their statuses right away. Manage incidents with a workflow to reduce any sort of IT disruption.
- Prioritize and organize incidents
Prioritize and focus on critical issues like outages / emergencies in a timely manner and tackle the less important tasks later
- Automate your incidents
Set guidelines, specify the activities that need to be performed for certain scenarios, and start auto-assigning your incidents.
- Escalate the incidents
Escalate critical issues from first-level agents to the next level of support team for resolving the issues in a timely manner.
Obtain constant visibility of performance level, hot spots, and critical issues with charts, metrics and analytics.