Press Release

BlackBeltHelp Successfully Integrate Salesforce® Ticketing Management System within SSO Environment

End Users Get Single Sign on Access to All Applications Including Help Desk Support

Cleveland, Ohio (August, 2016) - BlackBeltHelp, a higher education focused provider of help desk products & services, enable users at University of Bridgeport, Carlow University, Chesapeake College, and Lipscomb University access Salesforce® ticketing management system from their respective Single Sign-On platform.

ron bhalla

This will increase adoption and user experience as it gets easier to raise Help Desk tickets without logging into a separate application" said Ron Bhalla, CEO at BlackBeltHelp. “Also, allows to implement a uniform security layer with existing applications.

Salesforce® supports both delegated and federated authentication. Using delegated authentication, Salesforce® does not validate passwords but instead uses an external web service to validate user credentials. Whereas with Federated Authentication, Security Assertion Markup Languages (SAML) provides a secure, XML-based solution for exchanging user security information between an identity provider (your institution) and a service provider (Salesforce®).

Benefits:
  • Reduce Frustration of Forgotten Passwords
  • Increased Adoption
  • Centralized User Access Control
  • Improved Reporting and Monitoring
  • Increased Security
  • Uniform Security Layer
  • Reduced Helpdesk Costs

About BlackBeltHelp

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

To learn more visit www.BlackBeltHelp.com

CONTACT INFORMATION

Roger Stevens
Marketing Manager
BlackBeltHelp
Email – Roger_Stevens@blackbelthelp.com
Office - (844) BLKBELT x232

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