STUDENT HELP DESK SUPPORT
Admissions and Enrollments, Financial Aid, Registrar, Student Accounts, Housing, Health Services

BlackBeltHelp Contact Center Solutions help students cut down on time spent in long queues or getting shuffled from office to office. Be a future ready institution with BlackBeltHelp, where students can come to review their bills, financial aid, registration, order a transcript and many more through one common help desk

Services Offered:

Admissions and Enrollment

  • Application processing and missing requirements
  • Basic recruitment inquires
  • Lead evaluation
  • Correct routing of calls to appropriate offices

Registrar

  • Class registration
  • Grades and grading
  • Academic advising
  • Transfer credits

Financial Aid

  • Tuition and fees
  • Applying for financial aid
  • Missing documents
  • Accepting financial aid awards

Student Accounts

  • General student account questions
  • Tuition and payment plans
  • Refunds
  • Tax information

Housing

  • Application processing and missing requirements
  • Frequently Asked Questions
    • Deadlines
    • Dormitory Description
    • Meal Plan Cost

Health Services

  • Appointment setting with medical personnel
  • Community resources guide
  • Emergency Hotline, warm call transfer service to appropriate admin staff

Benefits and Impact

Shift to an integrated/cross-functional organization culture where customer service is a priority and generate a high satisfaction rating among students:

  • Inbound/outbound communications with prospective & returning students
  • Multiple-channels of support: live chat, phone, email and mobile app
  • Reduce call abandon rate to less than 2%
  • Average Answer Time – Less than 60 Seconds
  • Easy and efficient performance tracking mechanism

Hours of Operations

After Hours Support
Including Weekends & Holidays

If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where BlackBeltHelp after hours support service can come to your salvage as we can turn every hour to a business hour.

24x7x365

We believe support should be available whenever it’s needed hence all of our programs whether it's inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.

Get a Quote

Call us (844) BLKBELT Email us info@blackbelthelp.com Request a Call Back

BlackBeltHelp Live Chat Open chat

Welcome to BlackBeltHelp - LIVE CHAT
How can I help you?
CHAT WITH AN EXPERT

New Chat