Press Release

BlackBeltHelp Successfully Integrate Salesforce® Ticketing Management System within SSO Environment

End Users Get Single Sign on Access to All Applications Including Help Desk Support

Cleveland, Ohio (August, 2016) - BlackBeltHelp, a higher education focused provider of help desk products & services, enable users at University of Bridgeport, Carlow University, Chesapeake College, and Lipscomb University access Salesforce® ticketing management system from their respective Single Sign-On platform.

ron bhalla

This will increase adoption and user experience as it gets easier to raise Help Desk tickets without logging into a separate application" said Ron Bhalla, CEO at BlackBeltHelp. “Also, allows to implement a uniform security layer with existing applications.

Salesforce® supports both delegated and federated authentication. Using delegated authentication, Salesforce® does not validate passwords but instead uses an external web service to validate user credentials. Whereas with Federated Authentication, Security Assertion Markup Languages (SAML) provides a secure, XML-based solution for exchanging user security information between an identity provider (your institution) and a service provider (Salesforce®).

  • Reduce Frustration of Forgotten Passwords
  • Increased Adoption
  • Centralized User Access Control
  • Improved Reporting and Monitoring
  • Increased Security
  • Uniform Security Layer
  • Reduced Helpdesk Costs

About BlackBeltHelp

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 5 years. With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

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Roger Stevens
Marketing Manager
Email –
Office - (844) BLKBELT x232

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