BlackBeltHelp Successfully Integrate Salesforce® Ticketing Management System within SSO Environment
End Users Get Single Sign on Access to All Applications Including Help Desk Support
Cleveland, Ohio (August, 2016) - BlackBeltHelp, a higher education focused provider of help desk products & services, enable users at Carlow University, Chesapeake College, and Lipscomb University access Salesforce® ticketing management system from their respective Single Sign-On platform.
Salesforce® supports both delegated and federated authentication. Using delegated authentication, Salesforce® does not validate passwords but instead uses an external web service to validate user credentials. Whereas with Federated Authentication, Security Assertion Markup Languages (SAML) provides a secure, XML-based solution for exchanging user security information between an identity provider (your institution) and a service provider (Salesforce®).
» Reduce Frustration of Forgotten Passwords
» Increased Adoption
» Centralized User Access Control
» Improved Reporting and Monitoring
» Increased Security
» Uniform Security Layer
» Reduced Helpdesk Costs
"This will increase adoption and user experience as it gets easier to raise Help Desk tickets without logging into a separate application" said Ron Bhalla, CEO at BlackBeltHelp. “Also, allows to implement a uniform security layer with existing applications."