Press Releases

BlackBeltHelp Successfully Integrate Salesforce® Ticketing Management System within SSO Environment

End Users Get Single Sign on Access to All Applications Including Help Desk Support

Cleveland, Ohio (August, 2016) - BlackBeltHelp, a higher education focused provider of help desk products & services, enable users at University of Bridgeport, Carlow University, Chesapeake College, and Lipscomb University access Salesforce® ticketing management system from their respective Single Sign-On platform.

Salesforce® supports both delegated and federated authentication. Using delegated authentication, Salesforce® does not validate passwords but instead uses an external web service to validate user credentials. Whereas with Federated Authentication, Security Assertion Markup Languages (SAML) provides a secure, XML-based solution for exchanging user security information between an identity provider (your institution) and a service provider (Salesforce®).

Benefits:

» Reduce Frustration of Forgotten Passwords

» Increased Adoption

» Centralized User Access Control

» Improved Reporting and Monitoring

» Increased Security

» Uniform Security Layer

» Reduced Helpdesk Costs

"This will increase adoption and user experience as it gets easier to raise Help Desk tickets without logging into a separate application" said Ron Bhalla, CEO at BlackBeltHelp. “Also, allows to implement a uniform security layer with existing applications."

About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.

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