Press Releases

Fairmont State University Awards After-Hours IT & LMS Help Desk Support RFP to BlackBeltHelp

WV, 2021: We are proud to announce that Fairmont State University has awarded After-hours IT & LMS Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will deliver consistent and quality service to Fairmont’s students, faculty and staff.

The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help Fairmont State University to meet their goal of providing a top-quality support experience across multiple platforms.

The scope of support includes:  

General IT

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Operating System Support
  • Email
  • Password Reset

Blackboard® LMS

  • Computer-related issues & issues requiring additional access 
  • Basic Instructor Grade book issues 
  • Assignment submission failures 
  • Course navigation & finding grades 
  • Adding/Dropping courses

Fairmont State University:

Fairmont State University is a public university in Fairmont, West Virginia with regional campuses in nearby Harrison County, the Gaston Caperton Center in Clarksburg, and the Robert C. Byrd National Aerospace Education Center in Bridgeport. Fairmont State University is a comprehensive, student-centered, state-supported institution offering dozens of certificate and degree programs at the associate, bachelor, and master levels via 41-degree programs and over 90 fields of study.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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