Los Angeles Community College District Increases Student Satisfaction Using BlackBeltHelp’s After-Hours IT Help Desk Services
Cleveland, Ohio, August 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that Los Angeles Community College District (LACCD) has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to Los Angeles Community College District after business hours, and on weekends and holidays.
BlackBeltHelp’s after-hours support to Los Angeles Community College District will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of LACCD’s team, will ensure that someone is always there to address the problems LACCD’s end-users encounter.
BlackBeltHelp will perform the following functions for Los Angeles Community College District to provide its users a seamless experience:
» Resolve end users’ queries related to IT, instantly
» Provide after-hours support including weekends and holidays
» Escalate issues to on-site technicians in case they remain unresolved
» Deliver best services at unbeaten prices
“We are pleased to provide LACCD with unified and scalable after-hours help desk solution," said Ron Bhalla, CEO, BlackBeltHelp. “With BlackBeltHelp's after-hours help desk support, LACCD will have extended resources on hand to provide support for their IT and LMS, around-the-clock and will certainly help in improving customer satisfaction”, he added further.
Service Level Agreements Include Support for:
» Network Connectivity
» Productivity applications
» Antivirus / Security utilities
» Basic Operating System Support
» Password Reset