Press Releases

LIM College a New York-based Institution, Launches BlackBeltHelp for After Hours IT Help Desk Support

MassBay Migrated from SCHOOLDUDE® to Salesforce® for this Initiative

Wellesley, MA (July, 2016) – BlackBeltHelp, a higher education focused provider of help desk products & services, extended its partnership with MassBay Community College. In addition to being IT Help Desk services provider for MassBay, BlackBeltHelp also delivers facilities management software services powered by Salesforce® to MassBay’s event and facilities management staff.

MassBay now maintains a unified service management platform for both ITSM and facilities. Mobile access feature makes it convenient to manage issues that vary from health and safety to personal security and facility complaints from one intuitive screen. Create tickets for all the issues, categorize them accordingly under health or safety or the category required and assign it to the concerned team for their action, making internal collaboration a lot simpler with the facilities management help desk.

Sample Workflows:

» Appliance Repair

» Carpentry

» Custodial

» Electrical

» Events

» General Maintenance

» Grounds

» Key and Lock

» Kitchen Equipment/Repair

» Painting

» Plumbing

» Roof

» Snow Removal

» Telephone Services

» Vehicle Maintenance

"This will support different actions and workflows to meet diverse needs of facility management at MassBay" said Ron Bhalla, CEO at BlackBeltHelp. “Automated workflows to reduce manual intervention and gain process efficiencies."

About MassBay Community College

MassBay is a comprehensive, open-access community college, offering associate degrees and certificate programs. The College is dedicated to student learning and achievement through academically rigorous courses and programs.

MassBay provides its diverse student body with a strong foundation in the liberal arts and state-of-the-art career preparation. The College enriches student experience and encourages civic engagement through academic and co-curricular activities, student services, and partnerships with local businesses, civic organizations, and schools.

About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
Learn more about BlackBeltHelp.