Press Releases

Strategic Education (Strayer University, Capella University, & Jack Welch Management Institute) Awards 24x7 IT & LMS HD Support RFP to BlackBeltHelp

VA, 2021: We are proud to announce that Strategic Ed (Strayer University, Capella University, and Jack Welch Management Institute) has awarded 24x7 IT & LMS Help Desk support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will deliver consistent and quality service to their students, faculty and staff.

The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help institutions to meet their goal of providing a top-quality support experience across multiple platforms.

The scope of support includes: 

General IT

  • Productivity Applications
  • Browser Support
  • Integrated Campus Tools
  • Operating System Support
  • Integrated Course room Tools
  • Password reset 

Blackboard® & Canvas® LMS

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Strategic Education:

Strategic Education, Inc. (NASDAQ: STRA) is dedicated to enabling economic mobility with education. Through a suite of innovative programs and services, they help their working adult students advance their careers and improve their lives. With a focus on improving college affordability, student engagement, and workforce readiness, they are supporting the growth of nontraditional students and ensuring that their graduates have the skills required to succeed in today’s jobs.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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