Press Releases

Tufts University Awards 24x7 IT & LMS Help Desk Support RFP to BlackBeltHelp

MA, 2021: We are proud to announce that Tufts University has awarded 24X7 IT & LMS Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp’s robust and technology driven support will deliver consistent and quality service to Tuft’s students, faculty and staff.
The AI-driven services will be instrumental in increasing the institutional efficiency while reducing the administrative burden and cost. The multi-channel support service will help Tufts University to meet their goal of providing a top-quality support experience across multiple platforms.

The scope of support includes: 

General IT Support

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Cloud storage
  • Operating System Support
  • Email
  • Password Reset
  • Endpoint encryption
  • Video conferencing/collaboration

Canvas® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures 
  • Course navigation & finding grades
  • Adding/Dropping courses

About Tufts University:

Tufts is a leader in American higher education, distinctive for its success as a moderately sized university that excels at research and providing students with a personal experience. Our unique combination of research and liberal arts attracts students, faculty and staff who thrive in our environment of curiosity, creativity and engagement.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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