VT, 2021: We are proud to announce our partnership with Vermont State Colleges System to provide 24x7, quick and intelligent help desk support to students, staff, and faculty through our Simplify Chatbot. BlackBeltHelp's chatbot will help the institution tackle IT challenges by establishing an automated and on-demand communication channel between the 11,000 students and the institution.
Vermont State College System will leverage the Simplify Chatbot to assist users with personalized, real-time information in no time. This will reduce the time to resolution for end-users and enable the institution to address more complex issues without burdening the existing staff.
BlackBeltHelp will implement Simplify Chatbot for IT and Vermont institutions will be able to leverage capabilities such as:
BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.