Press Releases

Vermont State Colleges System Selects BlackBeltHelp’s Simplify Chatbot for 24x7 IT Support

VT, 2021: We are proud to announce our partnership with Vermont State Colleges System to provide 24x7, quick and intelligent help desk support to students, staff, and faculty through our Simplify Chatbot. BlackBeltHelp's chatbot will help the institution tackle IT challenges by establishing an automated and on-demand communication channel between the 11,000 students and the institution.

Vermont State College System will leverage the Simplify Chatbot to assist users with personalized, real-time information in no time. This will reduce the time to resolution for end-users and enable the institution to address more complex issues without burdening the existing staff.

BlackBeltHelp will implement Simplify Chatbot for IT and Vermont institutions will be able to leverage capabilities such as:

  • Assisting students, staff and faculty with IT questions
  • Access to 100% of the chatbot transcripts
  • Reporting and insights into the top questions asked by end-users and identifying gaps of knowledge bases
  • Transferring a chat to a live agent if bot is not able to answer a question
  • Integration to SIS, ticketing tool, & LMS

About Vermont State Colleges System:

The Vermont State Colleges System is the system of public colleges in the U.S. state of Vermont. It was created by act of the Vermont General Assembly in 1961. There are presently four colleges in the VSCS consortium, they are: Castleton University, Community College of Vermont, Northern Vermont University, and the Vermont Technical College. Together, more than 11,000 students are enrolled in these colleges.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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