YUBA Community College District Launches After-Hours Support for Student Success
CA, May 2018: BlackBeltHelp is pleased to announce that Yuba Community College District has decided to implement its after-hours & weekend IT and LMS helpdesk support. Under this collaboration, BlackBeltHelp’s certified customer service staff will work as the extension of YUBA’s IT support team and enable a better support environment for their colleges’ end-users.
BlackBeltHelp’s after-hours support to YUBA community college district will help it achieve its goal of providing round-the-clock assistance to its students. Customer service staff at BlackBeltHelp will resolve its end-users’ queries related to IT instantly, escalate the issues to onsite team in case they remain unresolved, and deliver high-quality, cost-effective support after business hours.
“24/7 support availability is imperative to make your end users feel cared for. No after-hours support means dissatisfied students which is an impediment to your student success measures" said Ron Bhalla, CEO, BlackBeltHelp. “We are looking forward to help YUBA establish a strong IT support infrastructure at their campuses and help them achieve student as well as institutional success" he further added.
About YUBA Community College District
The Yuba Community College District, recognized as a fully accredited 2-year community college by the University of California, the California Community Colleges, and the United States Department of Education, has two colleges: YUBA College and Woodland Community College.