Accel Schools Selects BlackBeltHelp for 24x7 IT and LMS Help Desk Support
OH, 2020: We are pleased to announce that Accel Schools has selected BlackBeltHelp for 24x7 IT and LMS Help Desk Support to instantly respond to students’ and parents’ increasing support requests. Under this engagement, BlackBeltHelp will enable the institution to overcome the challenges of providing online delivery of support services to students for IT and Canvas® related issues.
Accel Schools will also leverage the Simplify Platform to assist users with self-service options. Leveraging the platform will eventually remove student barriers to remote instruction and improve the student experience.
Therefore, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:
• Remove barriers to online/remote learning
• 24x7 anytime, anywhere student support
• Certified experts are available to provide after-hours support including nights, weekends, and holidays.
• All interactions are recorded; reference to history with ease
• Deliver cost-effective services
• Expand service and increase efficiency
• Reduced costs