ADMISSIONS AND ENROLLMENT HELP DESK SERVICES
Advance your admissions process to grow the number of students you enroll at a lower cost.
Challenges we resolve:
- Lack of 24x7x365 support for inbound student Inquiries
- Latency in responding to student email/chat Inquiries
- Your staff is juggling between outreach, lead qualification and application processing
- Not enough leads coming through the door
Our support includes, but is not limited to:
- Qualifying the Admissions and Enrollment Leads
- Quickly Responding to phone, email and chat Inquiries
- Resolving queries related to admissions requirements
- Answering questions related to application process
- Attending daily inflow of perspective and returning student inquiries
Whenever you find short staffing as a challenge in serving your students, we can support. BlackBeltHelp highly specialized contact center outsourcing services can deliver sustainable improvement in service levels and student satisfaction:
- Inbound/outbound communications with prospective & returning students - After Hours or 24x7
- Reduce call abandon rate to less than 2%
- Multi-Channel Communication – Voice, Email, Chat, Mobile App
- Average Answer Time – Less than 60 Seconds
- Shrink Financial Aid operational costs by 40%
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes