ADMISSIONS AND ENROLLMENT HELP DESK SERVICES
Advance your admissions process to grow the number of students you enroll at a lower cost.

We believe that education is a personal and important choice. That's why our advisors are highly skilled, pleasant and available to assist and inform prospective students for appropriate guidance and direction.

Challenges we resolve:

  • Lack of 24x7x365 support for inbound student Inquiries
  • Latency in responding to student email/chat Inquiries
  • Your staff is juggling between outreach, lead qualification and application processing
  • Not enough leads coming through the door

Our support includes, but is not limited to:

  • Qualifying the Admissions and Enrollment Leads
  • Quickly Responding to phone, email and chat Inquiries
  • Resolving queries related to admissions requirements
  • Answering questions related to application process
  • Attending daily inflow of perspective and returning student inquiries

Whenever you find short staffing as a challenge in serving your students, we can support. BlackBeltHelp highly specialized contact center outsourcing services can deliver sustainable improvement in service levels and student satisfaction:

  • Inbound/outbound communications with prospective & returning students - After Hours or 24x7
  • Reduce call abandon rate to less than 2%
  • Multi-Channel Communication – Voice, Email, Chat, Mobile App
  • Average Answer Time – Less than 60 Seconds
  • Shrink Financial Aid operational costs by 40%
34%
Reduce cost
per lead
8%
Increase in
student acquisition

Get a Quote

Call us (844) BLKBELT Email us info@blackbelthelp.com Request a Call Back
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