Measurable service benchmarks:
Institutions can easily monitor and measure various student service benchmarks like Average Speed to Answer, First Call Resolution Rate, Hold times, Average talk time, Customer Satisfaction, high-priority tickets.
Insights into support issues
Our dashboard informs various decision makers about the type of issues their student body faces. The platform shows a monthly upsurge or decrease in the issues their students are seeking assistance for which facilitates a review of concerned systems or tools.