Press Releases

Benedict College Selects BlackBeltHelp for After Hours, Weekend Helpdesk and LMS Support Services


SC, 2022: We are happy to announce our partnership with Benedict College to provide After-hours IT Help Desk and LMS support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

Benedict College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About Benedict College:

Benedict College is a private historically black college in Columbia, South Carolina. Founded in 1870 by northern Baptists, it was originally a teachers' college. It has since expanded to offer majors in many disciplines across the liberal arts. The campus includes buildings in the Benedict College Historic District, a historic area listed on the National Register of Historic Places.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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