Press Releases

BlackBeltHelp Assists Glen Oaks Community College in Increasing Student Satisfaction Rates

November, 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that Glen Oaks Community College has adopted BlackBeltHelp’s 24/7 IT Help Desk services. Under this engagement, BlackBeltHelp will provide IT Help Desk services to Glen Oaks Community College day-and-night.

This alliance with BlackBeltHelp will help the client college provide their students with help desk support whenever they require it. This accessibility to support at all the hours is bound to increase the college’s student engagement and ultimately the student satisfaction rates. Under this collaboration, BlackBeltHelp’s qualified agents will provide immediate resolution to the end-users’ issues leaving the college’s IT staff free to tend to various other tasks at hand.

BlackBeltHelp will assist the college in achieving its student success objectives by providing round the clock help desk support. It will perform the following functions for Glen Oaks Community College:

» Resolve end users’ queries related to IT, instantly

» Provide round-the-clock support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements Include Support for:

» Phone Average Speed to Answer: 60 Seconds on a per month basis >= 80%

» Email and Ticket Average Speed to Answer: < 2 hours on a per-month basis

» Chat Average Speed to Answer: < 3 minutes on a per month basis

» First Call Resolution: > 80%

About Glen Oaks Community College

Glen Oaks Community College is a community college located in the village of Centreville, Michigan, US in Saint Joseph County. Glen Oaks Community College participates in the Standard Pathway for reaffirmation of accreditation through the Higher Learning Commission (HLC). The school employs 30 full-time and 55 part-time faculty and has an enrollment of 1200.

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About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
Learn more about BlackBeltHelp.

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