BlackBeltHelp Assists Glen Oaks Community College in Increasing Student Satisfaction Rates
November, 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that Glen Oaks Community College has adopted BlackBeltHelp’s 24/7 IT Help Desk services. Under this engagement, BlackBeltHelp will provide IT Help Desk services to Glen Oaks Community College day-and-night.
This alliance with BlackBeltHelp will help the client college provide their students with help desk support whenever they require it. This accessibility to support at all the hours is bound to increase the college’s student engagement and ultimately the student satisfaction rates. Under this collaboration, BlackBeltHelp’s qualified agents will provide immediate resolution to the end-users’ issues leaving the college’s IT staff free to tend to various other tasks at hand.
BlackBeltHelp will assist the college in achieving its student success objectives by providing round the clock help desk support. It will perform the following functions for Glen Oaks Community College:
» Resolve end users’ queries related to IT, instantly
» Provide round-the-clock support including weekends and holidays
» Escalate issues to on-site technicians in case they remain unresolved
» Deliver best services at unbeaten prices
Service Level Agreements Include Support for:
» Phone Average Speed to Answer: 60 Seconds on a per month basis >= 80%
» Email and Ticket Average Speed to Answer: < 2 hours on a per-month basis
» Chat Average Speed to Answer: < 3 minutes on a per month basis
» First Call Resolution: > 80%