BlackBeltHelp is pleased to announce a strategic business partnership with eThink Education, a world-class eLearning provider.
IL, October 2018: eThink Education provides a fully-managed eLearning solution for open-source Moodle, covering all Learning Management System (LMS) needs including implementation, cloud hosting, integration, consultation, and management services. eThink’s service-heavy, consultative approach enables clients to customize their online platform to meet their unique need sets.
BlackBeltHelp’s solutions are designed to meet the challenges of an evolving higher education landscape that includes newer technologies, declining support budgets, and rising student expectations. With over 200 higher education clients across US and Canada, BlackBeltHelp provides higher-ed institutions customized, round-the-clock hi-tech ERP, SIS, and LMS help desk support. The partnership with eThink will cover Tier 1, 24/7 end-user support.
Through this partnership, both the companies hope to serve their user institutions better by referring each other’s cost-effective and high-quality solutions to their clients and sharing the best practices for LMS support. BlackBeltHelp and eThink clients alike can benefit from each company’s services which means better customer experience for the end-users and greater customer success for both parties.
“BlackBeltHelp provides an array of other student services and applications including comprehensive IT support for a number of LMSs”, said Tracy Thomson, President at BlackBeltHelp. “By partnering with eThink we will be able to add premium quality Tier 1 LMS help desk support for end users to eThink’s world-class LMS experience,” she further added.
”eThink’s service-heavy model focuses primarily on administrative support for Moodle and Totara,” said Brian Carlson, CEO & Co-Founder of eThink Education. “Partnering with BlackBeltHelp to offer an excellent end-user LMS support option is a perfect solution to provide the comprehensive support our clients might need.”