BlackBeltHelp Launches OneStop Support to Accelerate Student Success
Chicago, June 22nd, 2018 Furthering its longstanding commitment to transforming student services, BlackBeltHelp today announced the launch of its OneStop Support. Designed to help higher education institutions achieve student success and engagement objectives effortlessly, BlackBeltHelp OneStop will leverage Analytics & Reporting, API integrations, and AI to facilitate a holistic support ecosystem at our partner institutions.
BlackBeltHelp OneStop Support will help higher education institutions integrate multiple software and services like ERP, SIS, LMS, Admission & Enrollment, Financial Aid, Switchboard & Facilities, Student Retention into a single, easy-to-navigate, analytics-powered dashboard. This integration into an AI-powered platform will streamline student services and help user institutions address challenges like growing service demands, student runaround, increased service wait-times. Additionally, it will also allow the end-users to leverage self-service technology to resolve support issues, bringing down the support costs and staff’s workload. Consider BlackBeltHelp an extension of your staff and support services.
The help desk panel, a component of OneStop platform will enable the partner institutions to track service levels, interaction consumption, call volumes, and various other service benchmarks like first call resolution, average speed to answer, abandon rate etc. Furthermore, using BlackBeltHelp’s Analytics & Reporting, partner institutions will be able to have critical insights into many metrics like learner behavior, gaps in student engagement, retention and additional student success measures, so timely intervention can be provided to guide at-risk students towards graduation.
“With our OneStop Support, institutions can leverage scalable data sets to enroll and retain more students, foster cross-departmental communications, and centralize the support processes” said Tracy E. Thomson, President, BlackBeltHelp. “We look forward to working with clients worldwide to help them achieve student as well as institutional success", she further added.
For more information about BlackBeltHelp OneStop Support, visit here.