BlackBeltHelp Blog

Four Reasons Why Your College Needs Live Chat

Four Reasons Why Your College Needs Live Chat

By BlackBeltHelp on Monday, January 08, 2018

In the fast-paced age we are living in right now, customers’ expectations from a help desk have reached a new high. They want immediate help. If you can’t resolve their issues instantly, the least you can do is listen to them, let them know that their problems matter and pacify them that you are making sure their issues get resolved at the earliest. Providing support via mail and phone call, any way has become the default standard for customer services.

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Reach, Engage and Retain Your Students with Financial Aid Help Desk Support!

Reach, Engage and Retain Your Students with Financial Aid Help Desk Support!

By BlackBeltHelp on Wednesday, December 27, 2017

Scene 1, Financial aid office of a college: Two phones ringing incessantly, an inbox flooded with emails from prospective students, a pile of financial aid applications lying unprocessed, and a clock announcing the end of office hours.

Scene 2, Somewhere in US: A student, exasperated with the rising cost of getting a college degree, calls the financial aid office continuously, sends his 4th email since morning, resolves to visit the office in person next day.

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After-Hours Help Desk Support- Does It Really Matter?

After-Hours Help Desk Support- Does It Really Matter?

By BlackBeltHelp on Tuesday, December 26, 2017

Successful businesses aren’t a fluke. They are successful because they deliver what the customers expect, at the right time. They actively listen to their end-users’ needs, demands and complaints. They inspire confidence by providing excellent customer service consistently and to be able to listen to your customers at all hours, your business has to have after-hours help desk support.

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3 Ways to Improve Your IT Help Desk

3 Ways to Improve Your IT Help Desk

By BlackBeltHelp on Wednesday, December 20, 2017

When a customer calls a help desk for assistance, he is already frustrated. He wants the quickest possible resolution of his problem. So, if a help desk agent is not efficient or is not available, it adds to the customer’s ire. That’s why a successful helpdesk seeks to deliver immediate responses, is available round-the-clock, and provides relevant help to keep the end-users happy.

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Empowering Faculty with One Tap Resolution for Classroom Emergency Issues

Empowering Faculty with One Tap Resolution for Classroom Emergency Issues

By BlackBeltHelp on Wednesday, November 29, 2017

BlackBeltHelp - Classroom Emergency App

Imagine it’s the end of the semester. Exams are around the corner. You plan to help your students skim through the important concepts quickly as part of your last-minute revision strategy. As soon as you start the presentation, the projector goes awry. You try to fix the glitch in vain. Two hours get wasted by the time professional help arrives. Another one is consumed in restarting the projector.

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Artificial Intelligence: Increasing Accessibility, Affordability, and Inclusivity

Artificial Intelligence: Increasing Accessibility, Affordability, and Inclusivity

By BlackBeltHelp on Friday, November 24, 2017

After the then reigning chess grandmaster Garry Kasparov defeated IBM’s supercomputer Deep Blue in 1996, he, in an essay for TIME magazine had said that although he could “smell, feel a new kind of intelligence across the table” yet he felt it to be “inefficient, inflexible kind” which gave him the impression that he still had few years left, only to be proved wrong the next year!

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