Press Releases

California State University Implements BlackBeltHelp’s Help Desk Services to Achieve Student Success

January, 2018: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that California State University has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to California State University (CSU) after business hours, and on weekends and holidays.

BlackBeltHelp’s after-hours support to California State University (CSU) will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of CSU’s team, will ensure that someone is always there to address the problems CSU’s end-users encounter.

BlackBeltHelp will perform the following functions for California State University to provide its users a seamless experience:

» Resolve end users’ queries related to IT, instantly

» Provide after-hours support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements include:

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Browsers
  • Basic Operating System Support
  • Email
  • Password Reset

About California State University

The California State University (Cal State or CSU) is a public university system in California. With 23 campuses and eight off-campus centers enrolling 478,638 students with 24,405 faculty and 23,012 staff, CSU describes itself the largest four-year public university system in the United States. It is one of three public higher education systems in the state.


About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
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