California State University Implements BlackBeltHelp’s Help Desk Services to Achieve Student Success

January, 2018: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is pleased to announce that California State University has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to California State University (CSU) after business hours, and on weekends and holidays.

BlackBeltHelp’s after-hours support to California State University (CSU) will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of CSU’s team, will ensure that someone is always there to address the problems CSU’s end-users encounter.

BlackBeltHelp will perform the following functions for California State University to provide its users a seamless experience:

» Resolve end users’ queries related to IT, instantly

» Provide after-hours support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements include:

• Network Connectivity
• Productivity applications
• Antivirus / Security utilities
• Browsers
• Basic Operating System Support
• Email
• Password Reset