Press Releases

Carlow University Selects BlackBeltHelp for 24x7 IT & LMS Help Desk Support

PA, 2020: We are excited to announce that Carlow University has selected BlackBeltHelp for 24x7 IT & LMS Help Desk Support. Under this engagement, BlackBeltHelp will enable secure 24x7 IT & CelticOnline® help desk support for the University’s students, faculty, and staff while reducing the overall support costs.

Carlow University will also leverage the Simplify Platform which provides tools such as SMS Nudging, voice and chat bots. These products will help the University in removing student barriers to remote and hybrid learning while achieving the institutional goals at a fraction of the cost.

About Carlow University:

Carlow University is a private, co-educational, Catholic university located in the heart of Pittsburgh's "Tech, Ed, and Med" district. Founded by the Sisters of Mercy, Carlow's thirteen athletic teams are known as the Celtics, a reflection of the university's Irish heritage and roots.

Benefits to the Carlow University:

  • Removing student barriers to remote/online learning
  • Delivering cost-effective services
  • Expanding service and increasing efficiency
  • Reduced costs

The sample scope of support includes (but not limited to):

  • Password resets (including CelticOnline®, Schoology®, MyPortal®, and WebAdvisor®)
  • Microsoft Office questions
  • MS Teams/Zoom questions
  • Browser/caching issues
  • Classroom AV issues
  • Printing issues
  • LMS access
  • Referral issues (financial aid, CDLI, campus security, etc.)

“A robust IT support framework is critical for the smooth functioning of various processes at an institution – the users expect immediate response and resolution when they reach out for support. We are pleased to have been selected by the Carlow University and look forward to providing them a quality scalable 24x7 IT help desk support environment to improve their student experience.”

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered OneStop provider for students, faculty, and staff in higher education. Our OneStop solution – a cloud-based, AI-enabled, and integrated voice, chat, ticket, email, and bot platform provides a multi-channel integrated ecosystem that enables our 200+ institutional partners to remove student barriers and reduce administrative burdens while enabling student success and engagement objectives. Learn more about BlackBeltHelp.

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