Press Releases

Chapman University Selects BlackBeltHelp for 24x7 IT and Blackboard® LMS Support


CA, 2022: We are happy to announce our partnership with Chapman University to provide 24x7 IT and LMS help desk support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need beyond the business hours, weekends, and holidays.

Chapman University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Chapman University:

Chapman University is a private research university in Orange, California. It encompasses ten schools and colleges, including Fowler School of Engineering, Dodge College of Film and Media Arts, Fowler School of Law, and Schmid College of Science and Technology, and is classified among "R2: Doctoral Universities – High research activity". Although it does not claim to be a Christian college, it has had a relationship with the Disciples of Christ since the university's founding and with the United Church of Christ since 2011.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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