Press Releases

City College of San Francisco Awards 24x7 IT Help Desk & OneStop Student Services Support RFP to BlackBeltHelp

CA, 2020: BlackBeltHelp is pleased to announce that City College of San Francisco has transitioned to BlackBeltHelp for OneStop and IT Help Desk Services. The OneStop support allows the college’s students to get answers to requests across the campus lifecycle 24x7 via phone, chat, web, email, and SMS/text. The IT help desk support enables the college to enhance their end-users’ experience by providing round-the-clock assistance for their unique IT needs.

Our partner institutions have also seen how the right OneStop model drives increased retention, completion, and student satisfaction rates. The ‘Never Closed’ Virtual OneStop model delivers:

• Ability to serve both distance and presence-based students with a highly personalized experience
• 24x7 support by operating more efficiently
• Immediate resolution of Admissions, Registration, Financial Aid, Student Accounts, and other student inquiries
• 90% student satisfaction rates by resolving student service inquiries in one interaction
• Personalized online self-help tools and apps
• Proactive “nudging” to students via text, voicemail, and phone to enable specific calls to action

About City College of San Francisco:

City College of San Francisco is a public and urban community college in San Francisco, California. Founded in 1935 as a junior college, it is the only community college in San Francisco that serves around 70,000 students annually. The college is accredited by Accrediting Commission for Community and Junior Colleges (ACCJC) of the Western Association of Schools and Colleges.


The scope of support includes (but not limited to):

Financial Aid


  • Applying for Financial Aid
  • Eligibility & Missing Documents
  • Applications selected for Verification
  • Account Status
  • Award Amounts
  • Support with following types of State & Federal Financial Aid:
    • Grants
    • Scholarships
    • Loans
    • Work-Study

Admissions/Enrollments


  • Application Process
  • Admission Status & Change in Student Information
  • Information on Fee Payment
  • Semester Important Dates
  • Medical Information
  • Class/ Course Registration
  • Enrollment Priorities & Graduation Applications
  • Petition Status

IT/LMS


  • Network Connectivity
  • Productivity Applications
  • Antivirus/Security Utilities
  • Learning Management Systems
  • Deliver cost-effective services
  • Operating System Support
  • Emails
  • Password Resets



Why BlackBelthelp 24x7 Technology Help Desk Support


About BlackBeltHelp

BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 8 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.
Learn more about BlackBeltHelp.

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