Community College of Baltimore County Awards 24x7 IT & LMS Help Desk Support RFP to BlackBeltHelp
MD, 2020: BlackBeltHelp is pleased to announce that Community College of Baltimore County has transitioned to BlackBeltHelp for 24x7 IT Help Desk Support. The implemented services enable the college to enhance their end-users’ experience by providing round-the-clock IT Help Desk support. Challenges related to IT will be resolved instantly with the support of our certified customer service staff and the best service level agreements in the industry.
It has been an engaging year for BlackBeltHelp. We have been continuously working on our help desk solutions wherein we’ve integrated our chatbot with students’ personalized questions.
Under this engagement, BlackBeltHelp will enable an enhanced support environment for Community College of Baltimore County's students, staff, & faculty with the following benefits:
• No more physical visits to any department required. The helpdesk is now just a call away.
• Certified experts are available to provide a quick resolution round-the-clock.
• All interactions are recorded; reference to history with ease.
• Deliver cost-effective services.
About Community College of Baltimore County:
Community College of Baltimore County is a public community college in Baltimore County, Maryland. Providing affordable and high-quality information since 1957, the college enrolls more than 63,000 students every year at the main campus and extension centers. The college is accredited by the Council for Higher Education Accreditation and/or the United States Department of Education.