Press Releases

Community College of Baltimore County Awards 24x7 IT & LMS Help Desk Support RFP to BlackBeltHelp

MD, 2020: BlackBeltHelp is pleased to announce that Community College of Baltimore County has transitioned to BlackBeltHelp for 24x7 IT Help Desk Support. The implemented services enable the college to enhance their end-users’ experience by providing round-the-clock IT Help Desk support. Challenges related to IT will be resolved instantly with the support of our certified customer service staff and the best service level agreements in the industry.

It has been an engaging year for BlackBeltHelp. We have been continuously working on our help desk solutions wherein we’ve integrated our chatbot with students’ personalized questions.

Under this engagement, BlackBeltHelp will enable an enhanced support environment for Community College of Baltimore County's students, staff, & faculty with the following benefits:

• No more physical visits to any department required. The helpdesk is now just a call away.
• Certified experts are available to provide a quick resolution round-the-clock.
• All interactions are recorded; reference to history with ease.
• Deliver cost-effective services.

About Community College of Baltimore County:

Community College of Baltimore County is a public community college in Baltimore County, Maryland. Providing affordable and high-quality information since 1957, the college enrolls more than 63,000 students every year at the main campus and extension centers. The college is accredited by the Council for Higher Education Accreditation and/or the United States Department of Education.

The scope of support includes (but not limited to):

  • Network Connectivity
  • Productivity Applications
  • Antivirus/Security Utilities
  • Learning Management Systems
  • Deliver cost-effective services
  • Operating System Support
  • Emails
  • Password Resets

“A robust IT support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why it becomes imperative for the institutions to keep their IT help desk up and running" said Anthony Humphreys, President, BlackBeltHelp. “We are pleased to have been selected by Community College of Baltimore County and look forward to providing them unified and scalable 24x7 IT Help Desk Support to improve the student experience at their campus" he further added.

Why BlackBelthelp 24x7 Technology Help Desk Support

About BlackBeltHelp

BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 8 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.
Learn more about BlackBeltHelp.

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