Company Overview

BlackBeltHelp is a leading provider of help desk products and services supporting Higher Education for past 7 years.

With over 200 clients globally, BlackBeltHelp provides wide range of Product and Services to improve Help Desk administration and end user experience.

Help Desk Products:

• BlackBeltHelp Artificial Intelligence
  • Artificial Intelligence for IT
  • Artificial Intelligence for Enrollment
  • Artificial Intelligence for Financial Aid
• BlackBeltHelp Classroom Emergency App
• BlackBeltHelp Chatter® - LIVE Chat Support Software
• BlackBeltHelp Lexicon® - Knowledge Management and Insta Alerts Software
• BlackBeltHelp Password Manager
• BlackBeltHelp SF1 – Incident Management Mobile App
• BlackBeltHelp Mobile App – Help Desk Mobile App
• BlackBeltHelp Single Sign-on Solution

Help Desk Services:

By Department

• IT
  • Help Desk
  • Managed Services
• LMS
  • LMS Help Desk
• Student Services
• Financial Aid
• Admissions and Enrollment
• Retention Services

By User type

• Students
  • Traditional Resident Students
  • Commuter Students
  • Distance Learning Students
  • Continuing Education Students
• Staff
• Faculty

Our operation center is located in Cleveland, Ohio, U.S.

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How it Works:

• Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
• You would forward calls to a local DID # for after hours, weekends and holidays.
• 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.

The Service Level Agreement associated with this service:

• First Call Resolution: 80%
• Average Speed to Answer Phone: 60 seconds
• Average Speed to Answer Email: 120 minutes