Press Releases

Cornell University Selects BlackBeltHelp for After-Hours IT Help Desk Support

NY, 2019: BlackBeltHelp is pleased to announce that Cornell University has selected BlackBeltHelp for After-Hours IT Help Desk Services. The implemented services enable the college to enhance their student engagement by providing round-the-clock IT Help Desk support to all their student, staff, and faculty queries. Queries related to IT will be resolved instantly with the support of our certified customer service staff. Unresolved queries will be escalated to the onsite team to deliver high-quality and cost-effective service support to the students and staff.

It’s been an engaging year for BlackBeltHelp. We’ve continuously been working on our Help Desk Solutions wherein we’ve integrated our chatbot with student’s personalized queries. Additionally, we’ve expanded our reach to across 250+ institutions in the United States and these achievements have led BlackBeltHelp to win multiple potential consumers.

About Cornell University:

Cornell University is a private and Ivy League research university in New York. From classics to sciences, and theoretic to applied, the university aims to increase public engagement to improve the quality of the life of the students around the world and educate the next generation of citizens. Cornell is the federal land-grant institution of New York which has seven undergraduate colleges, broadly categorized

Thereby, in the best interest of the time, this helpdesk has been implemented delineating the following benefits:

  • Helpdesk is just a call away. NO MORE physical visits to any department required.
  • Certified experts are available to provide Quick Resolution.
  • Provide after-hours support including weekends and holidays.
  • All interactions are recorded; reference to history with ease.
  • Deliver cost-effective services

The scope of support includes (but not limited to):

  • Email & Communication Support
  • Network Connectivity
  • Printers & Scanners
  • Virus Removal
  • Operating Systems
  • LMS Application Support
  • ERP

“A robust IT support framework is critical for the smooth functioning of various processes at an organization – the users expect immediate response and resolution when they call the help desk with issues or requests. That’s why it becomes imperative for the institutions to keep their IT help desk up and running" said Anthony Humphreys, President, BlackBeltHelp. “We are pleased to have been selected by Cornell University and look forward to provide them unified and scalable after-hours IT Help Desk Support to improve the student experience at their campus" he further added.

Why BlackBelthelp 24x7 Technology Help Desk Support

About BlackBeltHelp

BlackBeltHelp is a leading provider of Help Desk Support and Products including IT, LMS, Admissions & Enrollments, Financial Aid, Advising, Facilities, and Switchboard, supporting Higher Education for the past 6 years. With over 200 clients globally, BlackBeltHelp provides a wide range of Products and Services to improve help desk administration and end-user experience.
Learn more about BlackBeltHelp.