Press Releases

Emory & Henry College Selects BlackBeltHelp for 24x7 IT Help Desk and Moodle® Support


VA, 2022: We are happy to announce our partnership with Emory & Henry College to provide 24x7 IT Help Desk and Moodle® support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Emory & Henry College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Moodle® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses
  • Course Imports/Exports/Backups
  • How to submit a quiz
  • How to post to a discussion thread
  • Issues affecting multiple students
  • Editing Course Content

About Emory & Henry College:

Emory & Henry College (E&H or Emory) is a private liberal arts college in Emory, Virginia. The campus comprises 335 acres (1.36 km2) of Washington County, which is part of the Appalachian highlands of Southwest Virginia. Founded in 1836, Emory & Henry College is the oldest institution of higher learning in Southwest Virginia. The college has more than 25 academic programs of study, offers more than 50 bachelor degrees, and offers master's degrees in education and community and organizational leadership.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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