We are happy to announce that Fairleigh Dickinson University has awarded 24x7 IT & Blackboard® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp services will instantly connect students, faculty, and staff to the support they need at all hours of the day.
Fairleigh Dickinson University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.
Scope of Support:
General IT Support
Blackboard® LMS Support
BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.