Press Releases

Fairleigh Dickinson University Awards 24x7 IT and Blackboard® Help Desk Support RFP to BlackBeltHelp

NJ, 2022: We are happy to announce that Fairleigh Dickinson University has awarded 24x7 IT & Blackboard® Help Desk Support RFP to BlackBeltHelp. BlackBeltHelp services will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Fairleigh Dickinson University will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.

Scope of Support:  

General IT Support

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset
  • Cable TV
  • Video Surveillance

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Fairleigh Dickinson University

Fairleigh Dickinson University is New Jersey's largest private institution of higher education, with over 12,000 students. Founded in 1942, Fairleigh Dickinson University currently offers more than 100 degree programs at the associate, baccalaureate, master’s and doctoral levels. In addition to its two campuses in New Jersey, the university also has a campus in Canada, a campus in the United Kingdom, and an online platform.

About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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