BlackBeltHelp

        • Seamless integration of campus systems into a student services tool by CX Portal enhancing institutional efficiency, real-time insightful dashboards provided.

          Conversation-Driven AI for natural, personalized assistance, always available, immediate service named AI voice Bot and chatbot for higher education is trusted by over 200 Colleges and Universities

          AdvisorAssist Desktop transforms how advisors access and deliver information, simplifying complex tasks with a single click.

          The self-help password reset tool enables students, faculty, and staff to take control with personalized self-service options, ensuring one-click secure access to various applications and enhancing the overall student experience.

          We can drive active participation and specific actions through targeted outbound campaigns through student engagement messenger which offers broadcast announcements and two-way messaging.

          The Classroom Technology Emergency App enables faculty to promptly report IT-related issues to on-site IT staff with a simple click, facilitating on-site help for resolving classroom technical issues.

          Reduce Costs & Expand Access with a Self-Help Knowledge Base.

        • Optimize your admissions procedures to boost enrollment while reducing the cost per student through support from the Admission Helpdesk for higher education.

          Financial aid Helpdesk support for higher education assist students and guardians through the entire financial aid process.

          Round-the-clock student service support for higher education offers a comprehensive solution for all student needs, conveniently accessible through a single platform.

          Discover why over 200 colleges and universities trust BlackBeltHelp as the premier provider of 24/7 IT helpdesk support services in higher education, offering AI solutions that ensure anytime, anywhere support.

          Our round-the-clock LMS helpdesk support for higher education encompasses "always on" assistance for Blackboard®, Canvas®, D2L®, and Moodle® LMS platforms, ensuring secure, cost-effective, and continuous support.

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Revolutionizing How Advisors Get and Deliver Information

Everything Needed to Resolve an Issue Is On a Single Screen

Seamless Integration

Instant Access
to Student Data

Faster Response Times

Reduced Costs

Key Features

  • Seamless Integration with Campus Applications
  • Single Sign-On
  • User-Friendly Interface, Intuitive Dashboards, and Powerful Reporting Capabilities
  • Role Based Access Control
  • Create, View, & Manage Tickets within the Tool
  • Secure and FERPA Compliant

Data Sheet

Benefits of Advisor Assist Desktop

  • Increases Student Satisfaction
  • Increases Advisor Efficiency
  • Increases First Contact Resolution Rate
  • Reduces Operational Costs
  • Reduces Errors
  • Reduces On-Boarding Time

Optimized Helpdesk Performance

INCREASE

  • Resolution Rates Jumped Up to 75% (SIS Integration Cases)
  • 90% of All Student Questions Are Resolved in One Interaction
  • Enhanced Security via RBAC, Logging, and Encryption

DECREASE

  • Shorter Calls
    -Call times reduced by 2 minutes
  • SIS Reduced Training Time
    -From 2 weeks to 3 days
  • Reduced Costs by reducing onboarding time, license costs, management, and maintenance

AdvisorAssist Desktop Improves Efficiency

Seamlessly Integrated Ecosystem

Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention

AdvisorAssist Desktop Timeline

Customer Success Stories

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Blog

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In today’s digital age, universities constantly seek innovative ways to connect with students and support their academic journey. One such technology that has gained traction in recent years is AI chatbots.  These intelligent virtual assistants have revolutionized the way universities interact with students, offering personalized support, timely assistance, and valuable resources to help them succeed. In […]

Overcoming Helpdesk Support Challenges in Higher Education

Helpdesk support plays a crucial role in the fast-paced world of higher education. Whether ensuring smooth operations, supporting students, faculty, and staff, or maintaining the integrity of academic and administrative processes, Helpdesk support is the first point of contact for addressing IT-related issues, inquiries, and requests.  However, providing effective Helpdesk support in this dynamic environment […]

Empowering Higher Education Institutions: Unveiling the Benefits of AdvisorAssist Desktop

Traditional support methods are gradually being supplemented and, in some cases, replaced by more modern and efficient approaches. Millennials and Gen-Zs being the digital natives, are accustomed to seamless and personalized experiences in every aspect of their lives. As a result, several domains, including the higher education sector, are now shifting towards offering support that […]

Frequently Asked Questions

Yes, it can integrate with your institution’s ERP/SIS, ITSM, LMS, CRM, and other applications through APIs.

You can create a ticket from within the tool itself. It is designed to help advisors quickly create, escalate, and close tickets for students’ requests from the advisor desktop.

It helps in reducing operational costs and increases the accuracy of answers. It also reduces the average handling time for student questions, increases the first contact resolution rate and delivers a positive student experience.  

AdvisorAssist Desktop uses algorithms to create optimized schedules, reducing conflicts and improving course availability.

It offers robust data management and security features, ensuring compliance with privacy regulations.

The AdvisorAssist tool uses predictive analytics to flag students who may need additional support, leading to improved retention rates

Administrative staff often grapple with time-consuming and repetitive tasks like appointment scheduling, record-keeping, and document management. AdvisorAssist can automate these processes while reducing the administrative burden.