Simplify Chatbot

The New Higher Education Help Desk Is A Bot

IT & OneStop Chatbot and Voice Bot: Neo

Our AI-enabled Bot provides your end-users immediate access to support 24/7, anytime, anywhere. Our intelligent Bot lets your customers solve their support issues immediately and reduces the number of help desk interactions, reducing your support costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.

Deploy at your Campus

Create a hyperlink to send students directly to your Bot
Bot can have conversation with students through Facebook messenger
Send out an SMS with important information, such as deadline reminders
Set-up Kisoks with Integrated Bot with voice activated virtual assistants like Google Mini, Amazon’s Alexa
Your Bot has “live” chat conversations from your campus website homepage

LET'S TALK!

Simplify Chatbot

Upgrade Your Student Experience with Simplify Chatbot

Leverages Existing Knowledge Base/FAQs
Works on Any Device/ Responsive Design for Any Device
Multi-Channel Support (SMS text, virtual assistant, live chat, phone)
Transfers to Live Support If Needed
Adaptive Learning & Artificial Intelligence
Performance Analytics & Executive Dashboards
Handles multiple end users at the same time
Can answer up to 80% of all your inquiries
One place to go for student questions

Benefits of Deploying Simplify Chatbot at Your Campus

24x7 Anytime, Anywhere Access
Expands service hours for online and non-traditional students
Drives Student Engagement
Faster responses drive-up conversion rates
Reduces errors and increases compliance
Improves customer experience
Automates answers to repetitive questions

Simplify NEO Chatbot

Contact Us Request a Demo Get Started

Departments Supported by Simplify Chatbot

IT Help Desk Support Icon

Information Technology

Sample Inquires Handled

I forgot my password
I need to connect my playstation to the network
I can’t see my course
I need a new phone setup

Financial Aid Contact Center Services Icon

Financial Aid

Sample Inquires Handled

Did you receive my financial aid application?
What documents am I missing?
How much is my financial aid?

Admission & Enrollment Help Desk Support

Admissions / Enrollment Management

Sample Inquires Handled

Is my application complete for the Nursing program?
Have I been admitted to the Nursing program?
How much is the program?

Registration & Records Help Desk

Registrations & Records

Sample Inquires Handled

When is my priority registration date?
Why does my record have a hold on it?
What is current course load and grade level?
Who is my academic advisor?

IT Help Desk Support Icon

Students Accounts/ Bursar

Sample Inquires Handled

How much do I owe?
If I don’t pay soon, what will happen?
Can I pay in installments?