Empowering your IT department while reducing help desk support costs
In the Higher Education industry, consistent, high-quality IT Helpdesk Support has become indispensable with the growing intervention of remote technology in the near term and beyond. A survey by Inside Higher Ed reveals the institutions’ concern about a decline in future student enrollments as the potential long-term outcome of the crisis.
Read more CloseThis decrease will eventually disturb the financial stability of the institutions and their ability to employ a decent number of staff and faculty while focusing on the continuous support needs of the end-users. That’s why BlackBeltHelp promises excellent service with its exceptional 24/7 IT support, which allows you to focus on your core competencies while we give your end-users an experience to remember.
End-users’ expectations are ever evolving. Students demand remote support to be instantly delivered via phone, email, live chat, chatbot, or other self-service options for their unique needs. Faculty expect IT Helpdesk Services to make their job easier. But these increased requests don’t always require institutions to pay the price. Therefore, we help higher education institutions reduce costs and administrative burden by providing student IT Helpdesk Support. We can seamlessly integrate into campus ecosystems such as ITSM, SIS/ERP, MFA, AD, LMS, and others.
At BlackBeltHelp, we hosted a poll where 61% of the institutions stated improving student support was their biggest concern while maintaining financial stability. Keeping in mind the poll results, BlackBeltHelp enhanced its comprehensive bundle of IT support applications and services. The IT Helpdesk Support for Higher Education helps institutions maintain consistent service delivery. It creates a 24/7 or after-hours IT support ecosystem at the institution and delivers a seamless end-user experience.
SIS / ERP
Third Party Tools
Network Connectivity
Operating System Support
Productivity Applications
Learning Management System
Password Reset
Providing Excellent Service with Exceptional Support that Drives Enrollment and Retention
An IT Helpdesk is a software platform that helps the user solve their problems through a single (or multiple) point of contact. IT Helpdesk allows employees and IT team members to troubleshoot issues, track their queries, and get assistance related to products, services or processes.
Yes, the IT Helpdesk Student Services can be integrated with your institution’s existing systems. It can be easily integrated with password reset, LMS, SIS, and ITSM.
The services include the following –
It takes at least 4 to 6 Weeks to implement.
It provides after-hours support and is available 24/7/365. Our cost-effective IT helpdesk services include domestic as well as international support teams to meet your requirements.
The 24/7 IT Helpdesk support services provide support through phone, email, live chat, AI-Bot, SMS/text, and web tickets which further helps in bridging the student support barriers. It also offers self-service resources that help students as well as the institutions to achieve their goals.