Enhance Your Student Experience While Reducing Costs & Expanding Access to Students
Today’s students are more complex, more diverse, and have higher expectations than ever before. They want 24x7 support that is personalized to their needs. To meet these evolving demands, we enable a more efficient and cost-effective 24x7 OneStop Student Services model. This model includes a complete suite of student services and solutions that minimizes the support barriers for students and results in higher student satisfaction rates (>90%) and improves success outcomes. At the same time, this new model streamlines business processes, reduces costs, and improves operational efficiency. Staff will be able to focus on more complex/high-value tasks.
As per BlackBeltHelp’s research, 67% of the institutional leaders stated that improving student support and increasing student engagement are the key challenges with regard to remote instruction. The OneStop enables students to get their admissions, registration, financial aid, student accounts, and other enrollment management questions addressed 24x7 via phone, live chat, chatbot, web, email, and SMS/text. This essential experience is capable of:
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CUSTOMER SUCCESS STORIES
Ensure sustainable improvement in your service levels and enrollment rates with our highly specialized, AI-powered Admissions & Enrollment help desk services.
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BlackBeltHelp’s specialized OneStop helps institutions to manage students’ academic registration & advising related requests. This minimizes any sort of remote barriers while delivering a hassle-free remote experience.
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With BlackBeltHelp’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.
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BlackBeltHelp empowers institutions to help students in managing all their accounts-related information without struggling with complex questions/details. The requests are not limited to simply checking the tuition fee & payment plans, but it is also about getting information on refunds & tax, and more offerings.
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We help higher education institutions scale gaps in service levels by providing round-the-clock hi-tech ERP, SIS, LMS support to cater to your students, faculty, and staff’s unique needs.
Learn moreHundreds of institutions have already improved their student support with our innovative solutions.
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“BlackBeltHelp always steps-up to provide immediate support to Pasadena City College’s students for the challenges that arise on Admissions, Financial Aid, and Enrollment. Having a reliable Contact Center where our students can talk to a professional well-versed in our campus procedures reduces anxiety and accelerates our ability to deliver information quickly.”
Candace D. Jones
Associate Vice President - IT Services
Pasadena City College
I would recommend BlackBeltHelp for Service Desk and ChatBot build. They built our ChatBot in 2 weeks, created a new Helpdesk website, and are helping us every day to train our ChatBot. Our students are very excited, and we have gone from 0 to over 450 Q&A's in our knowledge base in under three weeks! Thanks, BBH!
Ellen Rayz
AVP/CTO
City College of San Francisco
The major challenge that we faced after transitioning to online learning was connecting with students. BlackBeltHelp helped us to scale the support structure as per the college's needs and demands. The advisors have been very active in assisting our students and they are satisfied with the tier 1 support.
Jennifer Madrid
Director of Virtual Services & Technology
Pima Community College
“We are really lucky to have BlackBeltHelp as a partner. With the COVID-19 situation, we got a lot of people calling in, they are hitting operators asking questions. So, having that elastic service where if a hundred calls came in, they are all getting picked up was really helpful. You guys really make it possible for us to offer 24x7 support.”
Michael Lyons
Chief Information Officer
Massachusetts Bay Community College
“BlackBeltHelp has been irreplaceable to CSU, San Bernardino for our after-hours support. We needed a vendor who could seamlessly take over our after-hours calls and provide world-class customer service and BlackBeltHelp did just that!”
Jim O’Linger
Director of Enterprise Applications & Technology Support
California State University San Bernardino
