Streamlined Contact Center Ticketing System for Higher Education Institutions at a Fraction of the Cost
Simplify Ticket Management is a contact center ticketing system that focuses on streamlining client communications to ensure better support. At BlackBeltHelp, we provide a ticketing system to capture queries received via voice calls, emails, and chats. This cloud-based application delivers outstanding system integration and functionality that comes with a user-friendly interface. It allows tracking, creation of customized SLA reports for each service area on a real-time basis which enables us to deliver high-quality support to our end-users.
• Cloud-based service for maximum uptime
• Customized and transparent reporting
• Customizable workflows and triggers
• Customizable auto-generated emails
• Automates routine support tasks
Seamless ticket integration
While we encourage our partner institutions to use BlackBeltHelp’s ticketing system, we can easily work with their existing tools whether it is Team Dynamix, Cherwell, Service Now, Spiceworks, Dell, or Track-it as they integrate seamlessly with our ticketing tool.