Reduce Costs & Expand Access with a Self-Help Knowledge Base
Knowledge Management & Insta-Alerts Software
BlackBeltHelp’s Lexicon is a public knowledge base which empowers an institution’s students and faculty to solve their problems on their own, cutting down the institution’s help desk costs and reducing the problem resolution time. From enabling your help desk agents to find the right answers faster to student self-service, Lexicon is your institution’s own search engine for guided resolution to any user issues.
Send instant alerts to your end-users
The Insta-Alerts portlet provides administrators with a straightforward way to communicate valuable information to users. Users get a unified view to check application up/down status. Native Integration with your ticketing system allows email alerts to modify displayed status.