Simplify Chatbot

The New Higher Education Help Desk Is A Bot

IT & OneStop Chatbot and Voice Bot: Neo

Our AI-enabled Bot provides your end-users immediate access to support 24/7, anytime, anywhere. Our intelligent Bot lets your customers solve their support issues immediately and reduces the number of help desk interactions, reducing your support costs. It handles multiple users simultaneously and transfers the issue to a live agent in case the issue requires human expertise.

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Simplify Chatbot

Upgrade Your Student Experience with Simplify Chatbot


Benefits of Deploying Simplify Chatbot at Your Campus

Simplify NEO Chatbot

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Departments Supported by Simplify Chatbot

 
IT Help Desk Support Icon

Information Technology

Sample Inquires Handled

  • I forgot my password
  • I need to connect my playstation to the network
  • I can’t see my course
  • I need a new phone setup
Financial Aid Contact Center Services Icon

Financial Aid

Sample Inquires Handled

  • Did you receive my financial aid application?
  • What documents am I missing?
  • How much is my financial aid?
Admission & Enrollment Help Desk Support

Admissions / Enrollment Management

Sample Inquires Handled

  • Is my application complete for the Nursing program?
  • Have I been admitted to the Nursing program?
  • How much is the program?
Registration & Records Help Desk

Registrations & Records

Sample Inquires Handled

  • When is my priority registration date?
  • Why does my record have a hold on it?
  • What is current course load and grade level?
  • Who is my academic advisor?
IT Help Desk Support Icon

Students Accounts/ Bursar

Sample Inquires Handled

  • How much do I owe?
  • If I don’t pay soon, what will happen?
  • Can I pay in installments?