IT Help Desk Support

24x7 IT Help Desk Support for Higher Education


Empowering your IT department while reducing help desk support costs

In the Higher Education industry, the role of consistent, high-quality IT help desk support has become indispensable with the growing intervention of remote technology in the near term and beyond. A survey by Inside Higher Ed reveals the institutions’ concern of decline in future student enrollments as the potential long-term outcome in regard to the crisis. This decrease will eventually disturb the financial stability of the institutions and their ability to employ a decent amount of staff and faculty while focusing on the continuous support needs of the end-users. That’s why BlackBeltHelp promises excellent service with its exceptional 24x7 IT support so that you can focus on your core competencies while we give your end-users an experience to remember.

End-users’ expectations are ever-evolving. Students demand remote support to be instantly delivered via phone, email, live chat, chatbot, or other self-service options for their unique needs. Faculty expects IT help desk services to make their job easier. But these increased requests don’t always require institutions to pay the price. Therefore, we help higher education institutions in reducing costs and administrative burden by providing student IT help desk support and round-the-clock hi-tech ERP, SIS, LMS support to cater to your students’, faculty, and staff’s unique needs.

At BlackBeltHelp, we hosted a poll where 61% of the institutions stated improving student support as their biggest concern while maintaining financial stability. Keeping in mind the poll results, BlackBeltHelp enhanced its comprehensive bundle of IT support applications and services. The IT help desk support for higher education helps institutions in maintaining consistent service delivery. It not only creates a 24x7 or after-hours IT support ecosystem at the institution but also delivers a seamless end-user experience.

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CUSTOMER SUCCESS STORIES

CUSTOMER SUCCESS STORIES

Type of IT Support

General IT support

General IT

  • Hardware, Software
  • Zoom, Teams & Webex
  • Networking
  • Email
  • Office365
  • Other productivity tools
Learning Management System Application support

LMS

  • Blackboard®
  • Canvas®
  • Moodle®
  • D2L®
  • Others
Enterprise Resource Planning

SIS/ERP

  • Banner®
  • Peoplesoft®
  • Jenzabar®
  • Colleague®
  • Workday®
  • Ellucian®

Why BlackBeltHelp IT Help Desk Support Services

200+ Higher Education Clients

200+ Higher Education Clients - 100% reference-able client list including Cornell University, UCLA, Pasadena City College, MassBay Community College, Community College of Baltimore County, and many more.

Hours of Operations

Hours of Operations - 24 Hours Support or After Hours Support including Weekends & Holidays

Reduce average speed to answer to less than 60 seconds

Reduce call abandon rate to less than 3%

Total Team size of 400+ technicians to effectively manage fall/spring rush

Shrink Operational cost by 40%

Hours of Operations

After Hours Support

After-Hours IT Support

Including Weekends & Holidays

If you want to make sure that somebody is always there to support your student, faculty member and administrator even during non-business hours and weekends, this is where BlackBeltHelp after hours support service can come to your salvage as we can turn every hour to a business hour.

24x7x365

24x7x365 IT Support

We believe support should be available whenever it’s needed hence all of our programs whether it's inbound/ outbound help desk services are supported 24-hours each day, 7-days per week, for 52-weeks each year.

You’re in good company


Hundreds of institutions have already improved their student support with our innovative solutions.

4 Year Private 4 Year Public Community Colleges
Testimonials
Client Success
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