IT Help Desk Support

24x7 Student Services Support for Higher Education


Enhance Your Student Experience While Reducing Costs & Expanding Access to Students

Today’s students are more complex, more diverse, and have higher expectations than ever before. They want 24x7 support that is personalized to their needs. To meet these evolving demands, we enable a more efficient and cost-effective 24x7 OneStop Student Services model. This model includes a complete suite of student services and solutions that minimizes the support barriers for students and results in higher student satisfaction rates (>90%) and improves success outcomes. At the same time, this new model streamlines business processes, reduces costs, and improves operational efficiency. Staff will be able to focus on more complex/high-value tasks.

As per BlackBeltHelp’s research, 67% of the institutional leaders stated that improving student support and increasing student engagement are the key challenges with regard to remote instruction. The OneStop enables students to get their admissions, registration, financial aid, student accounts, and other enrollment management questions addressed 24x7 via phone, live chat, chatbot, web, email, and SMS/text. This essential experience is capable of:

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CUSTOMER SUCCESS STORIES

CUSTOMER SUCCESS STORIE

BLACKBELTHELP ONESTOP

BLACKBELTHELP ONESTOP
Multi-Modal Support »
Phone
Email
Live Chat
Chatbot
Self-Service
SMS/Text

By Department

Admissions & Enrollment Support

Admissions & Enrollment

Ensure sustainable improvement in your service levels and enrollment rates with our highly specialized, AI-powered Admissions & Enrollment help desk services.

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IT Services

Registration

BlackBeltHelp’s specialized OneStop helps institutions to manage students’ academic registration & advising related requests. This minimizes any sort of remote barriers while delivering a hassle-free remote experience.

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Financial Aid Solutions

Financial Aid

With BlackBeltHelp’s AI-enabled financial aid solutions, anything simple starting with information on application process and deadlines to more complex inquiries such as eligibility, documentation and final award can be addressed within seconds.

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Student Retention

Student Accounts

BlackBeltHelp empowers institutions to help students in managing all their accounts-related information without struggling with complex questions/details. The requests are not limited to simply checking the tuition fee & payment plans, but it is also about getting information on refunds & tax, and more offerings.

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Financial Aid Solutions

IT Services

We help higher education institutions scale gaps in service levels by providing round-the-clock hi-tech ERP, SIS, LMS support to cater to your students, faculty, and staff’s unique needs.

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You’re in good company


Hundreds of institutions have already improved their student support with our innovative solutions.

4 Year Private 4 Year Public Community Colleges

Testimonials

Client Success
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