Switchboard Services

Answer and Transfer Switchboard Interactions 24x7

Reduce Your Support Costs With 24x7 Switchboard Services for Higher Education

Leverage a Chatbot or Switchboard Services to quickly handle and route institutional interactions. Our trained advisors respond to your end-users’ calls or transfer the caller to the right department effectively and efficiently. The 24x7 technology combined with exceptional service delivery allows us to manage high volume of calls in an expedited manner.

How Switchboard Services Can Benefit Your Institution?

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Why BlackBeltHelp?

200+ Higher Education Clients

200+ Higher Education Clients - 100% reference-able client list including Cornell University, UCLA, Pasadena City College, Massachusetts Bay Community College, Community College of Baltimore County, and many more.

Hours of Operations

Hours of Operations - 24 Hours Support or After-Hours Support including Weekends & Holidays

Reduce average speed to answer to less than 60 seconds

Reduce call abandon rate to less than 3%

Total Team size of 400+ technicians to effectively manage fall/spring rush

Shrink Operational cost by 40%

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