Faculty Help Desk Services
Faculty Help Desk Services

Faculty and academic researchers expect all their tools to work every day. This can include research software help, teaching aids, and communication tools. They also need Tier 2 level support for complex issues. We understand that technical problems can have a significant impact on the teaching and learning experience. That’s why BlackBeltHelp’s personalized and flexible 24x7 faculty help desk services allow your faculty to get help whenever the need arises.


The most common issues faced by the institutional faculty are

Classroom issues/emergencies

Classroom issues/emergencies (technical outages, insects, ceiling/water damage)

Facilities issues

Facilities (bathrooms, laundry, electrical) issues

Weather/inclement closings

Weather/inclement closings

Graduation/Commencement

Graduation/Commencement

New account setups

New account setups

Course shell not available, incomplete

Course shell not available, incomplete

Available options within LMS courses

Available options within LMS courses


How BlackBeltHelp’s 24x7 faculty help desk services can help

Specialized Tier 2 help desk

Specialized Tier 2 help desk

Classroom emergency mobile app

Classroom emergency mobile app

Call back service

Call back service

Click to call service

Click to call service

Auto user identification

Auto user identification

Remote screen assistance

Remote screen assistance

Speak to one of our customer service agents today to resolve your faculty’s challenges.

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