OUTSOURCED MANAGED SERVICES
Managed Services for your Institution
Each company aspires to make the right technology investments, deliver value and build a future-ready IT environment. BlackBeltHelp, a global leader in Higher-Education, provides IT Managed and Could Services. BlackBeltHelp provides wide range of IT services, helping clients apply technology in the most effective and targeted way, helping them to navigate the complexity of legacy systems while enabling innovation. BlackBeltHelp operates 24x7x365 to provide increased efficiency, minimal downtime, and reduced costs.
Key BlackBeltHelp’s Managed Services:
- ERP Managed Services
BlackBeltHelp provides ERP services allowing you to use a system of integrated applications to manage the business and automate many back-office functions related to technology, services and many more.
- IT Infrastructure Managed Services
Our comprehensive IS offerings are based on the ‘assess, build, manage, and transform’ framework backed by our partner eco-system and analytics-led approach, we determine the ‘as-is’ and ‘to-be’ state, enabling you to seamlessly shift from traditional infrastructure outsourcing to new generation delivery models.
- Microsoft Azure Migration and Managed Services
BlackBeltHelp Managed Services for Azure includes comprehensive suite of services for setup, migration, and management of assets on Azure. The scope of services include disaster recovery (DR), backup, server instances and business application workloads.
- Amazon AWS Migration and Managed Services
From strategic roadmaps to an ongoing 24×7 support, BlackBeltHelp’s AWS solutions are designed to liberate your business from the major roadblocks, cost and complexity of old data-centers. BlackBeltHelp is proud to be an AWS Consulting Partner and one of the leading service providers globally.
Request a Personalized Demo to learn more about BlackBeltHelp’s Managed Services.Speak to one of our representatives today!
How it Works:
- Our IT Help Desk agents would get certified on your context so they can act as an extension to your existing team.
- You would forward calls to a local DID # for after hours, weekends and holidays.
- 30 Day Delivery Guarantee - We will turn this service on within 30 days or we will give you the services free for 1 year.
The Service Level Agreement associated with this service:
- First Call Resolution: 80%
- Average Speed to Answer Phone: 60 seconds
- Average Speed to Answer Email: 120 minutes