Press Releases

Kilgore College Selects BlackBeltHelp for 24x7 IT Help Desk and Blackboard® Support


TX, 2022: We are happy to announce our partnership with Kilgore College to provide 24x7 IT Help Desk and Blackboard® support. BlackBeltHelp’s robust and technology driven support will instantly connect students, faculty, and staff to the support they need at all hours of the day.

Kilgore College will also leverage the Simplify Platform to assist users with features, such as simplify advisor, chatbot, SMS nudging and self-help. These products will help the college to remove student barriers while reducing administrative costs.


Scope of Support:

General IT Help Desk

  • Network Connectivity
  • Productivity Applications
  • Antivirus / Security Utilities
  • Operating System Support
  • Email
  • Password reset

Blackboard® LMS Support

  • Computer-related issues & issues requiring additional access
  • Basic Instructor Grade book issues
  • Assignment submission failures
  • Course navigation & finding grades
  • Adding/Dropping courses

About Kilgore College:

Kilgore College (KC) is a community college in Kilgore, Texas. It has an annual enrollment in excess of 5,000 students, and is accredited by the Southern Association of Colleges and Schools Commission on Colleges to award the Associate's Degree. Kilgore College has one of the lowest costs per credit hour of any college or university in Texas. In addition to preparing students for undergraduate degrees that are completed at 4-year colleges and universities, KC's programs also include continuing education and workforce training.



About BlackBeltHelp

BlackBeltHelp is the #1 AI-powered Contact-Center-as-a-Service provider for students, faculty, and staff in higher education. Our solutions are designed to help higher education institutions unify all applications into a single, easy-to-navigate, analytics-powered dashboard to drive institutional processes and improve the user experience. Our integrated, omnichannel platform – Simplify empowers the institution to integrate disparate systems across the campus to provide a simple yet powerful student service tool that increases institutional efficiency and helps in achieving engagement objectives effortlessly. Learn more about BlackBeltHelp.

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