Los Angeles Community College District Turns Into 24x7 Help Desk by Selecting BlackBeltHelp for After-Hours Support
Los Angeles Community College District (LACCD) launched BlackBeltHelp's after-hours help desk to provide support when on-campus staff is out for the night, weekend and holidays.
Cleveland, Ohio, June 2017: BlackBeltHelp, a higher education focused provider of help desk products & services, announced its partnership with Los Angeles Community College Disctrict. With the new partnership, LACCD will provide after-hours support to students, faculty and, staff to enhance help desk experience and availability.
Higher Education is a fast- paced world and students expect a prompt response to all their queries. Keeping this in mind LACCD have decided to provide a dedicated technical support to all their students, faculty and staff beyond 9 AM to 5 PM, so that they don’t feel abandoned when the daytime help desk is closed.
Support and advice will be accessible for the same inquiries answered by the LACCD daytime staff, including:
» Network Connectivity
» Productivity applications
» Antivirus / Security utilities
» Basic Operating System Support
» Password Reset
"We are pleased to provide LACCD with unified and scalable after-hours help desk solution," said Ron Bhalla, CEO - BlackBeltHelp. “With BlackBeltHelp's after-hours help desk support, LACCD will have extended resources on hand to provide support for their IT and LMS, around-the-clock and will certainly help in improving customer satisfaction."