Laramie County Community College Increases Student Satisfaction Rate with BlackBeltHelp’s After-Hours IT Help Desk Services

December 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is delighted to announce that Laramie County Community College (LCCC) has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to Laramie County Community College after business hours, and on weekends and holidays.

BlackBeltHelp’s after-hours support to Laramie County Community College will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of LCCC team, will ensure that someone is always there to address the problems LCCC’s end-users encounter.

BlackBeltHelp will perform the following functions for Laramie County Community College to provide its users a seamless experience:

» Resolve end users’ queries related to IT, instantly

» Provide after-hours support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements Include Support for:

• Network Connectivity
• Productivity applications
• Antivirus / Security utilities
• Browsers
• Basic Operating System Support
• Email
• Password Reset