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Laramie County Community College Increases Student Satisfaction Rate with BlackBeltHelp’s After-Hours IT Help Desk Services

December 2017: BlackBeltHelp, a leading provider of premium quality help desk products and services in the US higher education industry, is delighted to announce that Laramie County Community College (LCCC) has chosen BlackBeltHelp for after-hours IT Help Desk support. As a part of this collaboration, BlackBeltHelp will provide IT Help Desk services to Laramie County Community College after business hours, and on weekends and holidays.

BlackBeltHelp’s after-hours support to Laramie County Community College will help them achieve their goal of providing round-the-clock assistance to their students. BlackBeltHelp’s proficient customer service agents will tend to college’s end-users’ issues and ensure their timely resolution. BlackBeltHelp, working as an extension of LCCC team, will ensure that someone is always there to address the problems LCCC’s end-users encounter.

BlackBeltHelp will perform the following functions for Laramie County Community College to provide its users a seamless experience:

» Resolve end users’ queries related to IT, instantly

» Provide after-hours support including weekends and holidays

» Escalate issues to on-site technicians in case they remain unresolved

» Deliver best services at unbeaten prices

Service Level Agreements Include Support for:

  • Network Connectivity
  • Productivity applications
  • Antivirus / Security utilities
  • Browsers
  • Basic Operating System Support
  • Email
  • Password Reset

About Laramie County Community College

Established in 1968, Laramie County Community College is a full-service, comprehensive community college with campuses in Cheyenne and Laramie and outreach centers at F.E. Warren Air Force Base and in Pine Bluffs. A wide range of academic, career/technical and community education programs is provided. LCCC is accredited by the Higher Learning Commission of the North Central Association of Colleges and Schools.


About BlackBeltHelp

BlackBeltHelp has been a leading provider of help desk products and services ranging from IT, LMS, admissions & enrollments, financial aid, advising to Facilities and Switchboard, in the US higher education landscape for past 6 years. We aim to increase student and institutional success by providing excellent help desk products and services, leveraging innovative technologies.
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